Terms of Service

Effective Date: June 22, 2025

OVERVIEW

This website is operated by Harley Supplies Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Harley Supplies. Harley Supplies offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, clinics, prescribers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree to all terms, you may not access the website or use our Services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

1. ELIGIBILITY & PROFESSIONAL USE

By using this site, you confirm that you are at least the age of majority in your country or jurisdiction and, where required, are a licensed medical professional authorised to purchase and administer regulated products.

Certain items, including prescription-only medicines and medical devices, are restricted to verified healthcare professionals. By registering a prescriber account, you agree to submit valid photo identification and professional registration information for manual review. We verify prescriber status using public registers such as the GMC, GPhC, and NMC.

Products sold by Harley Supplies are intended for professional use only and must not be used or resold to members of the public.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, including due to concerns about professional status or improper use.

You agree not to reproduce, duplicate, copy, resell, or exploit any portion of the Service without express written permission. Any breach of these Terms may result in the termination of your access.

3. PRODUCT INFORMATION & PROFESSIONAL RESPONSIBILITY

We make every effort to ensure that descriptions and images are accurate, but we do not guarantee that all product details, formulations, or availability will be error-free or complete.

All products must be used in accordance with the manufacturer’s guidelines and relevant clinical regulations. You accept full clinical responsibility for how products are used, stored, and administered.

Harley Supplies is not liable for any injury, harm, or adverse reaction resulting from off-label use or unlicensed practice.

4. PRESCRIPTION PRODUCTS

You acknowledge that any prescription-only or regulated product is sold only to qualified professionals and must be used in accordance with local laws. We may deny, suspend, or revoke access to restricted items at our discretion.

Prescription product access is not guaranteed and may be subject to changes in regulation or product supply.

5. PRICING, PAYMENTS & ORDERS

Prices are subject to change without notice. We reserve the right to modify or discontinue products or services without liability.

We may refuse or limit orders that, in our sole judgment, appear to be placed by resellers, non-professionals, or for improper purposes.

It is your responsibility to maintain accurate billing and account information.

6. RETURNS AND REFUNDS

Returns are accepted only in accordance with our published Refund and Returns Policy, which forms part of these Terms. Prescription products and consumables may not be returned once opened or used, unless damaged or faulty upon delivery.

7. USER CONDUCT

You agree not to use the Site or its content for any unlawful purpose or to violate any professional or regulatory codes of conduct. Any attempt to impersonate another professional, provide false documentation, or bypass prescriber verification may result in account termination.

8. LIMITATION OF LIABILITY

Harley Supplies makes no warranty that the service will be uninterrupted, timely, or error-free. All products are sold “as is” unless otherwise specified.

To the fullest extent permitted by law, we disclaim all liability for loss, injury, or damage arising from your use of the site or the products supplied, including indirect or consequential losses.

9. INDEMNIFICATION

You agree to indemnify and hold harmless Harley Supplies, its directors, employees, and affiliates from any claim or demand, including legal fees, arising from your breach of these Terms or your misuse of the Services or products.

10. TERMINATION

We reserve the right to terminate your access to our Services at any time if you breach these Terms, misuse prescription-only access, or pose a compliance risk.

11. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

12. CONTACT

For any questions about these Terms, please contact:

Harley Supplies Ltd
info@harley-supplies.com

10 Argyll Street
London, W1F 7TQ

Company Number: 16273796

VAT Number: GB 490 0153 19